The Salesforce Administrator will be responsible for leading the ongoing administration and development of our CRM platform, Salesforce. This individual should be comfortable and confident in navigating the Salesforce platform, troubleshooting issues, and supporting implementations. The administrator will be a key team member supporting projects including, but not limited to data migration/management. In addition to working with external partners, the Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to gain a solid understanding of their processes and needs. The Salesforce Administrator must possess strong project management skills, analytical skills, excellent attention to detail, great interpersonal skills, and an ability to think from the user’s perspective. The Salesforce Administrator is the point of contact for users within the organization who have questions or need to be trained on certain Salesforce features specific to CCA.
The Program Assistant provides administrative, program, and data management support to CCA’s programs. This position’s main function is to provide administrative support and excellent service to the Education Fund program team and the organization as a whole. Works with the field, instruction and vendor teams to organize and prepare files needed to carry-out recruitment and class coordination activities. Generates reports detailing the status of classes, programs, and projects.
Instructors teach to adult learners on a variety of topics relevant to the long-term care industry, including theory and practical skills necessary for quality caregiving in the home. In-person instruction may take place in a non-traditional classroom setting (i.e., banquet halls, church rectory rooms, park facilities) and online instruction takes place via Zoom. CCA provides instructors with the training curriculum and materials to support student learning, including a participant guide, trainer’s guide and PowerPoint slides. On occasion, the instructor may contribute to curriculum development and support with updating supplementary materials as needed.
The Field Coordinator I is responsible for the coordination and implementation of the educational, training, career support services, and case management in the assigned regions. This position performs recruitment, class coordination, career counseling, and case management for the Education Fund. This position works in support of the Education Fund.