The Center for Caregiver Advancement (CCA) is the largest provider of training for long-term care workers in California. Our mission is to build the workforce of highly trained caregivers that many Californians can’t live without. We champion training for all caregivers and work to make it universally accessible. We believe that trained caregivers should be respected and valued professionals, as they have proven to enhance the quality of life and save money for our overburdened healthcare system. Our efforts create jobs and upward mobility for the millions of people who are needed as caregivers in California. With the wave of the baby boomers in or approaching retirement age, 10,000 people will turn 65 every day for the next 15 years, which creates systemic pressures and the need for growth of the long-term care workforce. CCA is working to enhance the skills of direct care workers, who are predominantly women of color and immigrants, that are needed to support this diverse aging population.
As a part of CCA, the Education Fund is a Taft-Hartley ERISA Training fund, where skilled nursing facility workers receive training as a benefit. As a labor management partnership, nursing home employers and SEIU Local 2015 work in partnership to support training programs for workers who are members of the bargaining units in approximately 80 facilities across the state. We provide skill building classes and certifications that both expand worker skills and help them maintain their licensure.
Date of Issuance or Revision: October 27, 2021
Employment Status: Full-Time Exempt
Reports to: Program Manager and/or designee
Location: Oakland/San Francisco, CA
Position Summary: The Field Coordinator II leads the coordination and implementation of the educational, training, career support services, and case management in the assigned regions. This position contributes to the development, design, implementation, and evaluation of Education Fund trainings, projects, and services. This position works in support of the Education Fund.
Essential Duties and Responsibilities:
- Coordinate and implement the Education Fund program offerings in the assigned regions.
- Responsible for meeting the benchmarks and deliverables for the assigned regions.
- Lead and manage the daily program activities within the assigned regions.
- Develop recruitment strategies for the assigned regions.
- Develop and maintain solid relationships with program partners, including nursing home supervisors, union staff, and education providers.
- Supervise Education Fund Interns and/or Field Assistants.
- Represent the Education Fund in the field and with partners; present program offerings to nursing home staff and union members during staff meetings.
- Plan, coordinate, and conduct outreach and recruitment efforts to union members via facility visits, text messages, and phone to identify interest in trainings and benefits.
- Organize, recruit, and enroll members into orientations, trainings, and classes.
- Plan and execute the case management efforts in the assigned regions, including academic, career, personal and social counseling, to union members.
- Establish positive relationships and collaborate closely with union members, nursing home staff, and vendors.
- Scout for class locations in assigned regions and provide support for classroom activities.
- Promote, market, and present the Education Fund in the assigned regions to current members, current facility supervisors, prospective members, and employers.
- Responsible for coordination, implementation, and accurate tracking of the wrap-around services, such as screening, placement, enrollment, retention, etc.
- Create and maintain computer and paper-based filing systems of all members, classes, trainings, orientations, etc.
- Perform data entry on Salesforce, maintain accuracy of database, and retrieve information from the database.
- Develop and submit documents and reports to the Program Manager and/or designee in a timely and consistent manner.
- Work with the Program Manager and /or designee to meet the goals and objectives of the program.
- Monitor the success of the recruitment strategies and contribute to ongoing strategic planning with the Program Manager and/or designee to meet deliverables.
- Provide information and referrals to union members as needed.
- Perform all administrative work related to the assigned regions.
- Evaluate and report progress on benchmarks and deliverables; make changes as necessary to meet the goals of the program.
- Design, implement, and evaluate projects; deliver results of the projects to Program Manager and/or designee.
- Create, share, and update Education Fund Standard Operating Procedures with all Education Fund staff.
- Create and maintain updated specific folders for various entities – members, employers, bargainers, union representatives, etc.
- Evaluate instructors and report evaluation results.
- Contribute to the ongoing improvement of Education Fund projects, results, web database features, etc.
- Research and recommend qualified education providers for specific trainings.
- Capture and share member and employer success stories to be used for promotional purposes.
- Perform other duties and manage special projects assigned by Program Manager and/or designee.
Experience and Qualifications:
- Bachelors’ degree in social justice, workforce development, educational access or – related area and/or relevant experience working with social justice organizations, community-based organizations, educational access organizations, and/or in workforce development, community organizing, or recruitment.
- A minimum of two years of outreach, organizing, community organizing, and/or recruitment experience; a minimum of one year of administration and/or clerical support experience; two years’ experience working in a nonprofit organization, or related field preferred.
- A minimum of one year of supervisory experience.
- Proficient in MS Office applications and familiarity with database programs.
- Bilingual Spanish-English, Korean-English, Armenian-English, Cantonese-English, or Mandarin-English, preferred.
- Experience working with adults in a one-on-one and group setting, such as conducting workshops/trainings, teaching classes, providing counseling, etc.
- Effective oral and written communication with strong public speaking and interpersonal skills.
- A desire to work for social and economic justice in an education setting.
- Highly organized with meticulous attention to detail; systemic thinker with strong time management skills.
- Ability to work well in a team environment and independently.
- Proactive individual with a passion for education.
- Ability to handle multiple projects and deadline pressures.
- Ability to recognize sensitive situations and respond appropriately.
- Exhibit collegiality and diplomacy within a team environment.
- Display good work ethics and a mature understanding of cultural diversity.
- Ability to work with minimal supervision; has initiative, and is a self-starter.
- Ability and experience working with culturally diverse populations, including seniors and persons with disabilities.
- Demonstrate compassion, competency, maturity, and professional accountability for interactions with union members, facility staff, stakeholders, colleagues, and others.
- Strong computer skills, including proficiency in MS Office and familiarity with database programs.
- Familiarity with the long-term care industry and nursing homes is a plus.
- Career counseling experience is a plus.
- Able to travel within California.
- Valid California driver’s license, reliable transportation, and automobile insurance are required.
- Personal commitment to the goals and mission of CCA.
Extent of Supervision Received: Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instruction may be required for special non-routine projects. Exercises a high degree of independent initiative and decision-making.
Physical Requirements and Work Environment: Employees must recognize that working in the non-profit environment is demanding work, which sometimes requires working long or irregular hours.
- Occasionally remain in a stationary position 50 percent of the time.
- Frequently drive to multiple locations to recruit or attend meetings.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently move about outside of the office in the field for recruitment, delivery of class activities, etc.
- Frequently exposed to outside weather conditions, when field work resumes.
- Frequentlylift/push/carry up to 20 pounds.
- Frequently required to stand, when facility visits resume.
- Frequently required to walk, when facility visits resume.
- Continually required to sit.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
- Specialized equipment, machines, or vehicles used: computer, printer, telephone, calculator, keyboard, fax machine, iPad.
**Salary and Benefits: $63,000 – $65,000 annualized based on experience & qualifications. Excellent benefits including 100% employer paid medical, dental & vision for team member and eligible dependents, defined benefit pension plan and 401K plan. Company also offers a generous time off holiday schedule. Vacation and sick leave also available.
**EEO Statement: At the Center for Caregiver Advancement (CCA) we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and staff. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.
We welcome applications from people of all cultures, backgrounds, and experiences, and we encourage applications from people of color, persons with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community. CCA will consider for employment qualified applicants with Criminal Histories in a manner consistent with California Fair Chance Act and local Fair Chance Initiatives for Hiring Ordinances.
The more inclusive we are, the better our work will be. CAA is proud to be an equal opportunity workplace and is committed to compliance with all fair employment practices.
If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at (213) 985-1508.