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Salesforce Administrator

The mission of the Center for Caregiver Advancement (CCA) is to build the workforce of highly trained caregivers that many Californians can’t live without. As part of CCA, the Education Fund provides skill-building classes and certifications for nursing home workers.

Join CCA and the Education Fund team and make a difference in creating jobs and upward mobility for the millions of people who are needed as caregivers in California.

WHAT YOU WILL DO

The Salesforce Administrator will be responsible for leading the ongoing administration and development of our CRM platform, Salesforce. This individual should be comfortable and confident in navigating the Salesforce platform, troubleshooting issues, and supporting implementations. The administrator will be a key team member supporting projects including, but not limited to data migration/management. In addition to working with external partners, the Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to gain a solid understanding of their processes and needs. The Salesforce Administrator must possess strong project management skills, analytical skills, excellent attention to detail, great interpersonal skills, and an ability to think from the user’s perspective. The Salesforce Administrator is the point of contact for users within the organization who have questions or need to be trained on certain Salesforce features specific to CCA.

This position reports to the President & CEO or designee.

Location: California, remote (temporary).

Primary responsibilities:

  • Works as the main System Administrator for handling the work environment of Salesforce with multiple users.
  • CRM data management, including mass export/import, de-duplication and record merging, reporting, and dashboard development.
  • Manages all executive functions, such as maintenance of user accounts, and records.
  • Hands-on configuration of all features including user management, profiles, permissions, security, workflows, and other 3rd party applications.
  • Collaborate with the third-party development team and develop custom solutions.
  • Checks for restrictions on user accounts for vital data accessibility.
  • Takes care of the removal of redundancy and duplicity of user accounts.
  • Provides training to users in the organization.
  • Program management and coordination while organizing the assessment, extension, and conclusion of new requests for development.
  • Communicates regularly with internal departments on various requests and projects impacting the database.
  • Responsible for creating and maintaining reports in Salesforce.com and extracting insights from data for the organization.
  • Responsible for staying up to date on new Salesforce developments to identify process improvements.
  • Ensures high-priority updates are installed from Salesforce.
  • Run quarterly database maintenance reports.
  • Create and maintain archives for field history tables.
  • Support the organization by identifying opportunities for process improvement and automation.
  • Gather detailed organization requirements and offer recommended solutions.
  • Work with Program leads to establish regional/functional priorities, and implement prioritized enhancements within budget.
  • Ensure individual compliance with all CCA policies and procedures including IT and Security.

Follow established governance processes and standards.


WHAT YOU WILL BRING TO THE ORGANIZATION

  • Minimum 3 years of experience working as a Salesforce administrator, project manager, or business analyst.
  • 1-year project management experience or certification.
  • Well versed in Salesforce, for handling various business-related issues.
  • Current Salesforce Administrator certification required.
  • Understanding of data and data migration methodologies.
  • Previous experience as a significant contributor to a new instance of Salesforce implementation at least once, or participation in large-scale projects in existing Salesforce instances is highly desirable.
  • Possess great data administration skills to retain data arrangement and easy accessibility.
  • Be capable of effectively analyzing data accumulated from multiple sources.
  • Strong problem-solving skills and strong attention to detail.
  • Possess proficiency in interacting with people at all levels of the organization.
  • Ability to interact and communicate courteously and tactfully with managers, co-workers, students, vendors, and stakeholders.
  • Ability to work in a team environment, use tact and diplomacy and exhibit problem-solving skills, as well as multi-task and work well under pressure.
  • Possession of valid CA Driver’s License and reliable transportation.
  • Strong commitment to social and economic justice.
  • Commitment to the goals, mission, and values of CCA.

WHAT YOU WILL GET:

Generous benefits and pay: $85,000 -$90,000/annualized, based on experience and qualifications. Excellent benefits including 100% employer-paid medical, dental & vision for team members and eligible dependents, defined benefit pension plan, and 401K plan. The organization also offers a generous time off & holiday schedule. Vacation and sick leave are also available.

For other open positions at CCA, please visit advancecaregivers.org/category/jobs/

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