color shape color shape

Reflective Listening

If your client or consumer is experiencing trauma, it is important to support them by practicing reflective listening (also known as active listening). Reflective listening focuses on understanding the speaker, rather than giving your reaction or opinion on what was said. This communication strategy involves two key steps:

  1. Seeking to understand a speaker’s idea
  2. Offering the idea back to the speaker to confirm the idea has been understood correctly by you

This helps caregivers provide support to their clients when they are experiencing trauma. It focuses on the meaning and emotions behind the speaker’s words, to ensure the speaker feels listened to and understood. This listening technique has numerous observable benefits such as the following: 

  • It prevents miscommunication and wrong assumptions
  • It makes people feel they are being heard and understood
  • It encourages people to hear and reflect on their own statements
  • It builds and deepens the conversation

To accurately practice reflective listening, it is also imperative to avoid the following:

  • Asking a series of questions to get information from someone
  • Giving unsolicited advice
  • Minimizing the person’s concern

Sign-up to be added to our mailing list!

By providing your email and phone number, you agree to receive emails and text messages from CCA. Message and data rates may apply. Message frequency varies.
This field is for validation purposes and should be left unchanged.