The Center for Caregiver Advancement (CCA), L.A. Care Health Plan, and SEIU Local 2015 have established a partnership over nine years that has developed a team of skilled caregivers who play a vital role in enhancing their care recipients’ health and well-being. Since 2017, CCA has trained 8,680 IHSS providers in six languages through this partnership with L.A. Care and SEIU 2015.
Providing Skilled Care to L.A. Care Members in Their Homes
The L.A. Care Home Care Integration Training Program (IHSS+) at CCA is a comprehensive 10-week course designed to educate and empower caregivers who assist seniors and people with disabilities through the California In-Home Support Services (IHSS) program. This training provides IHSS caregivers with the skills they need to perform multiple roles, such as Monitor, Communicator, Coach, Navigator, and Care Aide. Learning skills in each of these categories enables caregivers to keep care recipients safer at home and communicate more effectively with their Care Teams.
Surveys Show Caregiver Training Improves Care Quality
Before and after each IHSS+ training course, CCA’s Home Care Program Team conducts pre- and post-course surveys of students and their consumers.
These surveys incorporate a section that evaluates students’ baseline knowledge before and after receiving skills training.
Survey results show that students have a significant knowledge gain as a result of their training, and their performance as caregivers notably improves. Many students report finding it easier to communicate with their consumers and their consumers’ care teams as a result of training.
Their consumers, who are members of the L.A. Care Health Plan, also report a marked improvement in the quality of care they receive from their IHSS providers after training.
Student Survey Responses Before and After Caregiver Training
Knowledge Gains Among Caregiver Students Pre- and Post-Training
Student Survey Responses from L.A. Care Interim Report T26, March 2026
Testimonials from L.A. Care Health Plan Members Whose Caregivers Completed Training at CCA
SURVEY QUESTION: What is the most important thing your caregiver learned in this training?
“The most important thing my caregiver learned in this training was how to provide care safely, respectfully, and with greater awareness of my individual needs. The training emphasized communication, patience, and proper techniques to support daily activities.”
“My caregiver learned several important skills, such as how to properly lift heavy items, how to properly wash my hands for good hygiene, how to get in contact with my health providers, and how to deal with a care recipient like me, who has weak muscle tone.”
“The most important thing my caregiver learned in this course was patience. In other words, she learned different ways to deal with me when I’m upset or when I need extra help. I really appreciate her and all she does for me, and I thank you for giving her this opportunity to improve her skills so she can take even better care of me.”
“The most important thing my caregiver learned was giving herself time to rest. My IHSS provider is a great caregiver already. She is very organized and structured. It can be overwhelming for her to manage all my medications, doctor appointments, and physical therapy, so I was glad she learned tips on how she can relax and relieve her own stress.”
These testimonials were culled directly from the written survey responses received from L.A. Care Members.
To read more feedback from caregivers and consumers, visit our “Caregiving Testimonials” page.
